FAQ

FAQ

PRODUCT

Are your products organically certified?

Our fabrics are organic certified. We work with Aura, our fabric supplier partner in India that has organic certification

How can I wash my dress? 

As all our designs are made in herbal dyed organic cotton and most have beading and other details, we recommend you hand wash them in cold water.

CUSTOMER CARE

How do we contact you?

If you have any questions please email us at Info@balizashop.co

ORDERS

How can I check my order status? 

Please log into your account as provided when you placed your order and you will see the status

Can I change/cancel my order?

Yes you can, please refer to our exchange and returns policy – Link here

Do you have anywhere I can try things on?

Yes , we have some stockist in Singapore that carry our collections. Please look at our stockist list here

How Long Will It Take To Receive My Order?

Once we receive your order via our online store, we will ship the items to you  and you should receive it at your preferred delivery address indicated when you placed your order within 3 - 4 days if you are based in Singapore, 1 week for SEA and the rest of the World