Shipping & Return Policy
Shipping and Returns
We ship world wide. Your parcel is sent via international shipping agents.
- Free shipping to Singapore
- SEA $25
- Rest of the World $40
Your parcel is estimated to arrive within 2-3 working days within Singapore and 7 -10 days worldwide depending on the country.
Please be aware that any items shipped internationally may be subject to import duties and taxes by the recipient country, which are typically levied once a shipment reaches your country. Kindly note that you will be responsible for paying these charges. Please contact your local customs office for further information.
Payment is by PayPal. This allows you to pay using all major credit cards even if you don’t have a PayPal account. Please email us at firstname.lastname@example.org if this is not a convenient method of payment for you and we will try our best to offer an alternative.
EXCHANGES AND RETURNS
We will accept exchange and returns provided the following:
- Merchandise must be returned within 14 days.
- Merchandise must not be worn, altered, or washed ( (for example: perfume or cigarette smells, rips, tears, stains, bent or damaged product tags)
- Merchandise must have all tags attached.
- Please Note: Shipping and handling charges are not refundable.
- Sale items may not be returned or exchanged.
- The shipping costs incurred by the purchaser will not be refunded except when a product is faulty.
Please email us at email@example.com within 5 working days of receipt in regards to your exchange/refund so we can send you a return form to duly fill out.
The item is your responsibility until it reaches us. We recommend that you send the parcel using a delivery service that provides a tracking service and/or insures you for the value of goods.
REFUNDS & PROCESSING TIME
If your package arrives at Balizashop within the 14-day timeline specified above, your refund will be processed via bank transfer within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Balizashop.